April’s Newsletter 2011
Arriva Aylesbury Website www.arriva-shires.co.uk
Aylesbury Union Blog –
email address – firstname.lastname@example.org
Email address email@example.com
NEW CHANGES TO CONCESSIONARY PASSES
Bucks County Council are now issuing the new Concessionary Passes which will be valid from 1st April 2011.
Most people will have received their passes by this date but for those that haven’t we are asking that you allow them to travel until 18th April 2011. We have been requested to allow a two week amnesty in order for those eligible to receive their new passes.
Any person presenting a concessionary pass after the 18th April 2011 not in date should be charged a full fare to travel.
Courtesy of the Bucks CC website
14th March 2011
Bus usage between Aylesbury and Oxford
is on the increase
More and more people are using the bus to get between Aylesbury and Oxford.
Passenger numbers on Line 280, which also calls at Stone, Haddenham and Thame, have risen by sixteen percent since improvements were made to the service six months ago. Punctuality has also improved with the number of journeys on time going up by nine percent.
The improvements included increasing the weekday frequency of the service to run up to every 20 minutes, time and route changes to improve punctuality, and the introduction of peak time express journeys into Oxford.
Paul Adcock, Arriva’s Managing Director said “We are delighted with the success of the changes to Line 280. With the cost of fuel at an all time high, the bus is a real alternative to the car and whether people are travelling to work or going out for the day a more reliable and frequent service is a great attraction."
He added “There are further developments planned with the installation of free Wi-Fi on the buses coming soon too. So customers really can sit back and make the most of their time on the bus.”
Buckinghamshire County Council Cabinet Member for Transport, Valerie Letheren said "It is excellent news that the increase of frequency to this bus service has attracted so many new users. Transport for Buckinghamshire will continue to work in partnership with bus companies to help improve punctuality and attract more people to bus travel."
Categories:Arriva Aylesbury AdminTags:
There has been a lot of talk recently about cutbacks and withdrawals so
here is a list of service changes affecting Aylesbury garage and
Leighton Buzzard over the next 8 weeks.
There will be a fresh set of duties and thus rotas applicable from 15th
FORTHCOMING SERVICE CHANGES
at AYLESBURY & LEIGHTON BUZZARD
March 27th- Dash D1 – revised timetable Mon to Sat for better train connections.
Service 69 – withdrawn
Service 70 – frequency doubled between LB Rail Station and Luton to
compensate for 69 withdrawal – still hourly from LB to Milton Keynes
May 27th : large amount of changes with revised duties and rotas.
Service 2 – withdrawn via Edison Road in morning peak and journeys in afternoon peak that operate from Edison Road to Bus Station withdrawn. Peaks and evening timetable changes on Monday to Saturday. Sunday service withdrawn
Service 4 - no change
Service 9 – no change on Monday to Saturday before about 19:00. Bedgrove evening service withdrawn on Monday to Saturday [replaced by one diverted 61 journey]. On Monday to Saturday a half hourly service from 1940 until 2310 FROM the Bus Station only to SM Hospital, buses returning via Mandeville Road to the Bus Station. On Sunday a 30 minute service will run between about 1000 and 1730 from the Bus Station via normal route to Church Square then via Churchill Avenue to Mandeville School, returning via normal service 9 route to Bus Station.
Services 16/17/18 – no change [planned for re-tender in late July]
LB Town Services – no change
Service 50 – timing changes throughout; officially re-routed away from “the Hub” via Station Boulevard; last journey from Halton Camp to Aylesbury withdrawn on Monday to Saturday; and first Saturday journey withdrawn Aylesbury to Halton Camp. 1810 ex Aylesbury on Monday to Friday extended from Halton Camp via Upper Icknield Way, Stablebridge Road and the 61 route to Ivinghoe. First Saturday journey from Halton Camp back-extended to commence at Ivinghoe and run via 61 route to Aston Clinton and then via Stablebridge Road and Upper Icknield Way to Halton Camp.
Service 60 – timing changes throughout. Apart from Monday to Friday “school journeys” [0730 ex Aylesbury & 1524 ex Buckingham School] and first Saturday journey towards Aylesbury, withdrawn from Watermead to run direct along A413.
Service 61 – evening contract journey ex Aylesbury on Monday to Saturday to run via Bedgrove, Cam Mead, Longmeadow, Bedgrove and as now. Monday to Friday 0623 ex Aylesbury to be worked by Aylesbury garage as far as Ivinghoe, where Luton operated bus will continue journey to Luton. The 1815 Aylesbury to Ivinghoe withdrawn but replaced by an extended 50 journey. 1900 from LLA to omit Eaton Bray and Edlesborough. On Saturday mornings reduced service with first two buses omitting Edlesborough and Eaton Bray; first two “short workings” into Aylesbury withdrawn and replaced by an extended 50 journey and the 0655 ex Aylesbury that meets a Luton bus at Edlesborough withdrawn, as is the Luton operated journey. The 1750 & 1910 ex LLA to omit Eaton Bray & Edlesborough.
Services 100 and 150 – All journeys ex Aylesbury to omit the High Street and Cambridge Street and run from Exchange Street via Vale Park Drive and Park Street, returning to the existing routeing at the Weavers. Timing changes throughout; The Monday to Friday 1910 Aylesbury to Leighton Buzzard journey is withdrawn. On Sunday the routeing via Little Brickhill and Bletchley is withdrawn and the routeing will be as on Monday to Saturday. Journeys will run every 2 hours from 1000 until 1800 off of Aylesbury [so now an extra return journey] and from MK at approximately 1100 until 1900. The service will be linked with the 300 to provide a two hourly Sunday service from High Wycombe to Milton Keynes.
Service 110 – no changes
Service 160 – withdrawn on Saturday and thus service no longer runs.
Service 280 – On Monday to Saturday the 2245 from Aylesbury to Thame is withdrawn.
Service 300 – timing changes throughout. One early evening Monday to Friday return trip withdrawn. On Saturday first journey from Princes Risborough into Aylesbury withdrawn. On Monday to Saturday last bus arriving at High Wycombe now runs back at 2330 in service to Aylesbury via Saunderton, Princes Risborough and Little Kimble. On Sundays last two return trips withdrawn. Still hourly for the rest of Sunday but every other journey extends from Aylesbury to Milton Keynes and vice-versa as a 150, creating a two-hourly through service from High Wycombe to Milton Keynes where through fares will be available.
Service 500 – no change.
Please note that from 1st April, any holder of an Oxfordshire County
Council disabled or concessionary pass or a holder of such a pass issued
by the District or City Councils, is entitled to free travel from 0900
on Monday to Friday [anytime weekends and PHs] providing they board our
bus within Oxfordshire county boundaries [stages 10 to 25].
This is to advise you that with effect from Monday 23rd May, the council here have decided to terminate the pre-0930 Monday-Friday concession (excluding public holidays) that currently allows Milton Keynes ENCTS passholders free travel within Milton Keynes borough. Instead, during these times ENCTS passholders will be subject to the same fares, terms and conditions as non-ENCTS passholders.
However the post-2300 Monday-Friday free travel concession (excluding public holidays) for Milton Keynes ENCTS passholders within Milton Keynes borough WILL remain
Concessionary Bus pass scheme – information sheet
Changes from 1 April 2011
From 1 April 2011, the statutory responsibility for Concessionary Bus Travel
transfers from the district councils to Buckinghamshire County Council.
From 14 March 2011 all enquiries should be made to BCC, contact details
shown at the bottom of this information sheet.
What happens if my bus pass is due to expire?
Your District Council has written to all existing pass holders with a bus pass
that expires before 1 July 2011 enclosing a renewal form, to be returned to
your District Council, to order a new pass. If you have not received a renewal
letter and your pass expires shortly please contact Buckinghamshire County
Council on the number below.
If your pass expires after 1 July 2011 Buckinghamshire County Council will
send you a renewal form a few weeks before the expiry date.
What if I am applying for the first time?
New applications should be made to Buckinghamshire County Council using
the application form below.
What is the Concessionary Bus Pass Scheme?
Buckinghamshire County Council is required by the Concessionary Bus
Travel Act (2007) to provide a free bus pass scheme.
The scheme provides, free of charge, a bus pass that allows the holder free
off-peak travel on local buses anywhere in England. Off-peak hours are
9.30am until 11pm during the week and all day at weekends & bank holidays.
When travelling in Buckinghamshire you can also use your pass from 9am.
Your pass will be valid until the expiry date showing on the front of your bus
pass or until the announcement of any alterations to scheme conditions.
To be eligible for a bus pass, you must be either:
• In receipt of the state pension or have reached the pensionable age of a
woman born on the same day as you. (see below)
• Have one of the following disabilities:
To be eligible, your disability must be permanent, have lasted at least 12
months, or be likely to last at least 12 months. The disability must have a
substantial effect on your ability to carry out normal day-to-day activities. The
following eligibility criteria are set by the government, under the Transport Act
Blind or partially sighted
Profoundly or severely deaf
Have a disability or have suffered an injury which has substantial and
long-term adverse effect on your ability to walk.
Do not have arms or have long-term loss of the use of both arms.
Have a learning disability.
Have been refused a driving license because of physical incapacity
(does not include refusal on grounds of drug or alcohol misuse).
Please note your application form needs to be signed by a Health Practitioner
if you are applying on disability grounds.
For more information visit the Department for Transport website.
A companion endorsement is available for any eligible person who can’t travel
unaccompanied and this allows a companion to travel free of charge with the
card holder. You will need to provide a letter from a Health Practitioner to
confirm that you are unable to travel on public transport unaided.
If you are unsure whether any of the above categories apply to you, please
ring the telephone number given at the end of this leaflet.
Age of eligibility
From 6th April 2010, the age of eligibility for concessionary travel for women
will be pension age and for men it will be the pensionable age of a woman
born on the same day. The age of eligibility will rise in stages, between 2010
and 2020 with the age of eligibility for the state pension scheduled to rise by
two months every one month. This means the earliest date on which you can
get your bus pass will depend on which month you were born in and will not
fall on your birthday.
Please use the table below to see when you will become eligible for a pass:
Date of birth Date eligible for bus pass
6 August 1950 to 5 September 1950 6 January 2011
6 September 1950 to 5 October 1950 6 March 2011
6 October 1950 to 5 November 1950 6 May 2011
6 November 1950 to 5 December 1950 6 July 2011
6 December 1950 to 5 January 1951 6 September 2011
6 January 1951 to 5 February 1951 6 November 2011
6 February 1951 to 5 March 1951 6 January 2012
6 March 1951 to 5 April 1951 6 March 2012
One month later Two months later
How do I get my Bus Pass?
Please complete the application form and either post it to the address shown
below or hand it in at the County Council offices in Walton Street Aylesbury.
What is the definition of a local bus Service?
Local buses are run by operators to a published timetable that the public can
use without advance booking. In Buckinghamshire this includes all services
except those operated by National Express and dial-a-rides. There are some
instances where longer distance coach and bus operators may have
registered as a local bus service, so if you are unsure about whether you can
use your pass on long-distance buses and coach trips, check with the
Are there alternatives to a free bus pass?
Buckinghamshire County Council does not offer an alternative travel
concession to the free bus pass. Your District Council may offer an alternative
What happens if I lose my pass?
Please contact us immediately if your pass is lost or stolen. There is a
replacement charge of £10 to replace a lost bus pass.
What should I do if I move away from Buckinghamshire?
Please return your pass to the address below. You will need to apply for a
new pass from your new local authority.
Who do I contact if I have any queries regarding the scheme?
For further details or to answer any queries you may have please call us on
0845 5212521, alternatively you can email us at firstname.lastname@example.org or
write to us at:
Buckinghamshire County Council
PO Box 835
As from April 1st 2011
Arriva does not accept Carousel Buses ( High Wycombe ) explorer tickets are there are no longer part of the interlink group
In a tough economic climate the insurance industry will always see a rise in fraudulent claims, normally across the whole of its business, but more recently as a result of “cash for crash” type scams. This type of incident tended to manifest itself in the major Northern towns and cities i.e. Bradford, Blackburn, Oldham Liverpool and Birmingham etc. However a recent report highlighted that at the end of last year a number of towns and cities in the southeast appeared in the top 10 places for staged incidents. We in turn have recently seen a number of claims around our operating area which have either been exaggerated or indeed may be fraudulent. If we manage incidents correctly we may be able to limit our exposure to such claims.
This is where we receive claims from multiple claimants alleging to have either been in our or the third party vehicle.
Tips and Hints
Whilst it sounds obvious don’t have a collision, the majority of these types of incidents will be rear end shunts, so keep your distance and avoid tailgating.
Always take photographs focusing on areas of impact and the collision location. If there is no damage take a picture to prove it. Familiarise yourself with the ACCI-CAM leaflet.
Record the number of occupants in the thirds party vehicle, also record their approximate age, colour, ethnic origin, and sex.
Record passenger and witness details on the record cards in your Incident Action Guideline Booklets. Regardless if they did not actually see the incident.
At the scene pay particular attention to any party alluding to an injury make sure you record their details and alleged nature of their injury.
If the parties state that they are un-injured make sure that this is recorded on your incident report form or as a supplementary document.
Agreement between Arriva the Shires Ltd and UNITE
Children on Company Premises
The company discourages employees from bringing children onto company premises
due to obvious Health & Safety issues. However it realises there may be times when it
In the event that you find it unavoidable the following guidelines
Employees children are brought onto the company’s premises at the parents/guardians
risk and only as the ‘last resort’.
All children must be registered in and out of company premises correctly, and in
accordance with local depot arrangements.
All children brought onto the company’s premises must wear appropriate Hi-Viz and
Children must only use dedicated walkways.
No children are allowed to access either vehicle movement or engineering areas under
All children must be fully supervised and accompanied by an employee or responsible
adult at all times.
Failure to comply with any of this policy may result in the responsible employee
being interviewed under the Company Conduct Procedure.
ONLINE TICKET PURCHASES – EMAIL CONFIRMATIONS
As with all online purchases, when our customers buy a 4 weekly ticket online they are sent an email confirmation of their purchase.
On several occasions now it has been discovered that drivers have allowed travel on presentation of this confirmation.
Please be advised that they are not valid for travel under any circumstances. When buying a ticket a customer selects a start date and therefore they are gaining extra days travel for free by allowing travel on this email
The online tickets are posted to the customer’s home address and it is only the actual ticket that is valid for travel.
If a customer claims that the ticket has not turned up, please advise them to contact customer services who can identify when it was dispatched.
A new back office system is being introduced in the next few weeks and we have asked for “NOT VALID FOR TRAVEL” to be added to the confirmation emails.
SE/450 Branch Aylesbury Arriva updates
The Branch at Aylesbury now has its own post box which is is situated in the drivers room at the aylesbury depot next to the vending machine
This can be used for all union related matters such as memberships , driver care, claim forms and all other requests
Membership records are currently being updated by the unite union so expect some post soon regarding this matter and please update them with any information requested
Also i am led to believe that every member will receive the new Unite type membership card which will replace the old TGWU type most of our membership hold at present
Take a look today
Full of useful information for members of staff
Pension ,Drivercare, agreements, union membership details plus so much more
If there is something you think should be covered..Let Les Ansell know who will do his best to provide the information
You can contact Les on the email address below or in person
Our Email address is email@example.com
Other news regarding your union
Your branch officials are hoping to meet the management on Tuesday 5th April, to discuss local issues which are related to this garage
The Branch Secretary will post the minutes of this meeting on the union notice boards
From the latest Arriva Now Mag
Until next month’s newsletter
Editor of Arriva Aylesbury